Return & Refund Policy

We will handle any return or exchange request if you're not content with your purchase as long as you let us know within 30 days of receiving the item. After thirty days, no requests will be fulfilled. It is important that you get in touch with us by email ([email protected]) as soon as possible.

Return & Exchange Conditions

• Returns must be made in their original packaging.
• Unauthorized returns of goods will not be allowed.
• Items must be returned within 30 days after you receive them.
• Every item must be undamaged or unopened, tagged, and in its original packing, in the exact state that it was when you received it. The purchase receipt or other proof of purchase is also required.
• Customers are required to utilize a delivery method that offers tracking information when returning or exchanging objects.

Order Cancellations

• We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
• Please submit a help ticket from Contact Us if you decide to cancel the order.

Refunds

We will send you an email to let you know that we have received and examined your return once it has been received. We will also let you know if your refund is approved or denied.

In two to three business days, if you are accepted, your refund will be processed and a credit will be automatically credited to your Paypal payment method.

Policies

We won't accept returns of anything made without permission.

Items that you receive must be returned within 30 days. Every item must be undamaged, unused, in its original packaging, and in the same state as when it was delivered to you. The purchase receipt or other proof of purchase is also required. Customers must utilize a delivery method that provides tracking information when returning or exchanging merchandise.

General Return Process

• Step 1: Get in touch with our customer support representatives at [email protected] to address any queries you may have and to clarify the purpose of your return.
• Step 2: Our customer service representative will provide you with return instructions and confirm the return address.
• Step 3: Return the items to the specified return address, making sure they are packed securely. Please make sure your belongings are securely wrapped and keep any necessary postage documentation.

Non-returnable items:

• Refunds are not accepted for items on sale.
• Customer-caused damage or loss is not refundable.

Exchanges

Online order exchanges are not currently available. The original product must be returned for a refund, and the replacement must be purchased separately.

Costs

• Should the return arise from our errors (such as: defective products, issues with product quality), you will receive a complete reimbursement.
• The customer is responsible for paying the shipping costs if the return is the result of an issue with the buyer (such as not liking or wanting the item, ordering the incorrect product or size).

Please do not hesitate to contact our customer service staff if you require any additional help or if you have any queries regarding our returns policy. We will be pleased to assist you and address any inquiries you may have.

Thank you again for your trust and support in us.

Sincerely,

Email:	[email protected]
Company Name:	ADKYN GEAR HK LIMITED
Company Address:	701 Level 7 Silvercord Tower 230 Canton Road Tsim Sha Tsui Kowloon HONG KONG (this is not a returning address)
Return Warehouse Address:	please contact our customer team for help